ePermitting is designed to work best using Microsoft Edge or Google Chrome on a personal computer. Users may also find that ePermitting works on tablets, but we do not recommend accessing it on a phone.

Before you request ePermitting assistance, please confirm the following:

• You have an active ePermitting account and you have completed the verification steps that were emailed to you
• You have signed in using the correct username and password
• You checked to see if ePermitting was working in a different browser (ePermitting works best in Edge)
• You are an authorized user for the site that you are trying to access
• You have selected the appropriate site (YouTube)
• You are not having issues visiting other scdhec.gov webpages
• You have internet access
• You are accessing ePermitting within the United States
• You have closed and restarted the browser you are using
• You have restarted your computer

If you have confirmed all of the above and still need assistance,  please use the ePermitting eBot below.